A-1 LOCK & SAFE Introduce
When you require specialized security services in Lenawee County, A-1 LOCK & SAFE in Onsted, Michigan, presents itself as a local provider for a wide variety of lock, key, and safe needs. This business focuses on delivering essential services ranging from basic residential lock repair and rekeying to complex safe and vault work. Their position as both a full-service locksmith and a dedicated safe and vault shop is a unique offering in the smaller communities of Southern Michigan, catering to residents and businesses who prioritize comprehensive security solutions.
The scope of work at A-1 LOCK & SAFE is designed to cover the full spectrum of security hardware, ensuring that customers in Onsted and the surrounding areas have a single point of contact for everything from routine lock maintenance to more technical security installations. They handle traditional lock work, including new installations and necessary hardware repair, alongside more advanced services like commercial lock system upkeep and specialized safe lock mechanism installation and repair. This dual focus on standard locksmithing and safe expertise positions them as a valuable, local resource for all things related to physical security.
However, potential Michigan customers should manage their expectations regarding service delivery. While the intent and range of services are broad—covering cars, commercial properties, rekeying, and safes—feedback from past customers strongly emphasizes significant issues with communication, scheduling reliability, and follow-through on promised appointments, particularly concerning complex automotive key programming jobs. Transparency and consistency are critical factors in the locksmith industry, especially in emergency situations, and potential clients should be aware that their experience might be subject to delays and poor communication flow.
A-1 LOCK & SAFE is situated to serve the Onsted community and the broader region of Lenawee County, offering both in-shop services and on-site mobile support for the surrounding towns and properties.
- Address: 7852 Norfolk Dr, Onsted, MI 49265, USA
The business location on Norfolk Drive provides a physical base for customers who need to visit the shop for services like key duplication, safe consultation, or lock drop-off. A significant convenience feature for customers is the availability of on-site parking, which makes visiting the location hassle-free. As a provider of on-site services, A-1 LOCK & SAFE dispatches their locksmith team from this location to homes, businesses, and vehicles throughout Lenawee, Hillsdale, and potentially parts of Jackson and Washtenaw counties, addressing the mobile security needs of rural and suburban Michigan clients. Given the feedback on unreliability, customers relying on on-site service must prioritize clear, confirmed scheduling.
A-1 LOCK & SAFE’s primary service offering is categorized by its comprehensive coverage of residential, commercial, and specialty security needs, with a particular focus on the robust area of safe and vault work.
- General Locksmith Services:
- Repair Hardware: Fixing and servicing existing locking mechanisms and associated door or window hardware to ensure proper function.
- New Lock Installation and Sales: Installing new locks for homes and businesses.
- Rekeying Services: Changing the internal pins of locks to render old keys unusable, a common need for new property owners or tenants.
- Automotive Locksmith Services (Cars):
- Car Lockout Assistance: Assisting Michigan drivers who are locked out of their vehicles.
- Key and Fob Services: Providing new keys and key fobs, including programming for modern, chip-enabled car keys.
- Commercial Lock Work:
- General Commercial Lock Repair: Maintaining and servicing high-traffic commercial-grade locks.
- Lock System Upgrades: Addressing the specialized security needs of business properties.
- Safe & Vault Shop Services (Specialty):
- Safe Lock Mechanism Installation: Installing and upgrading specialized locks on safes and vaults.
- Safe Opening and Repair: Non-destructive entry into safes and subsequent repair of the locking mechanisms.
- Safe Maintenance: Routine servicing of safes to ensure long-term, reliable functionality.
- Service Delivery:
- Onsite Services: Mobile dispatch for homes, businesses, and automotive needs.
- Emergency Locksmith Service: Indicated as a service type, suggesting availability for urgent lockouts, though reliability for this is noted as a concern in customer feedback.
The primary advantages of A-1 LOCK & SAFE stem from the breadth of their security expertise, especially in specialty areas often not covered by general locksmiths.
- Dual Specialization in Locks and Safes: Offering expertise as both a traditional locksmith and a dedicated safe & vault shop, making them a comprehensive security provider for high-value items and complex locking mechanisms.
- Wide Service Area: Serving multiple counties in Southern Michigan, including Lenawee, Jackson, and Monroe, demonstrating a commitment to supporting the broader regional community.
- Comprehensive Auto Key Capabilities: The ability to handle modern car key and fob programming, which is a complex service that saves customers a trip to the dealership (when successfully executed).
- Focus on Core Security Hardware: The business maintains a strong focus on essential services like repairing existing hardware and lock rekeying, providing practical, cost-effective solutions for property security control.
- Physical Location with Parking: The Onsted location offers a reliable place for customers to visit for key services or to drop off hardware for repair, complete with convenient on-site parking.
Michigan customers in the Onsted area and surrounding counties can use the following information to contact A-1 LOCK & SAFE for scheduling appointments, pricing inquiries, or attempting to arrange emergency services.
- Address: 7852 Norfolk Dr, Onsted, MI 49265, USA
- Phone: (517) 263-9511
- Mobile Phone: +1 517-263-9511
Given the serious issues with reliability and communication reported by customers, it is strongly advised that any customer in Michigan requiring time-sensitive service, such as an emergency lockout or a crucial car key programming job, maintain open communication with the business and have backup plans. Clear and direct follow-up, beyond initial booking, is essential when dealing with A-1 LOCK & SAFE to confirm service windows and prevent wasted time.
A-1 LOCK & SAFE is worth considering for Michigan residents and businesses in Lenawee County primarily because of its specialized expertise in safe and vault services. For non-emergency, routine tasks like installing basic residential locks, rekeying multiple doors on a schedule, or needing expert service on a home or business safe, their technical skill set in a local setting is a significant asset. They possess the knowledge to work on components that general locksmiths often cannot handle, such as intricate safe lock mechanisms and complex commercial hardware.
However, the severe and repeated customer complaints regarding professionalism, communication, and reliability—including broken promises, unreturned calls, and wasted waiting time—make it impossible to recommend this company for any time-sensitive or critical emergency service. For Michigan users who value promptness and transparent scheduling above all else, especially for car key programming or sudden lockouts, A-1 LOCK & SAFE's pattern of unreliability presents a substantial risk to one's time and security plans. Choosing this company is best suited for planned, non-urgent security projects where the unique safe and specialty lock expertise is required, and where the customer has the flexibility to tolerate potential scheduling volatility.
A-1 LOCK & SAFE Services
Locksmith
- Repair hardware
door repair
- Safe lock mechanism installation, opening & repairs
- Locks
- cars
houses
- commercial lock work
door repair
- rekey
house and auto locks
- safes
open and service
A-1 LOCK & SAFE Details
Service options
- Onsite services
Parking
- On-site parking
A-1 LOCK & SAFE Photos










A-1 LOCK & SAFE Location
A-1 LOCK & SAFE Reviews
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★ 5★ 4★ 3★ 2★ 1I normally don’t leave reviews, but I feel it’s important to share my experience. At first, Dave came across as professional and friendly. He guided me to order a new key fob from a specific website and told me he would be able to program it within a day or two after it arrived. Things seemed promising.Once the keys arrived, I called to let him know. He asked me to meet him at the vehicle in 30 minutes, so I waited over an hour with no sign of him. No call, no text, no update. When I finally got in touch the next day, he apologized and rescheduled me for the following day, promising to call in the morning. That call never came.This cycle repeated multiple times over the course of almost 3 weeks. I was repeatedly told I’d be put on the schedule "tomorrow" with no follow-up, and I had to be the one constantly reaching out. When I finally spoke with someone else at the company, I was told they were waiting on Land Rover for a programming code—something I found confusing since they had already promised to come out several times before without it.After more unreturned calls, broken promises, and conflicting information, it became clear that Dave either underestimated the difficulty of working on my vehicle or simply chose not to be upfront about it. Instead of honest communication, I was left waiting, chasing updates, and wasting my time.Moral of the story: Extremely unprofessional, poor communication, and unreliable service. If you value your time and clear communication, I cannot recommend this company.
September 14 · PaigeCommunication and reliability is a huge part of running a business. This one lacks both. Got a key but didn't get i programed so had to go to the dealership... I guess I could have ordered the key online cheaper but it is what it is . Dave needs to cut back on the alcohol tho.
September 26 · Jesse WoodWould not recommend A-1 Lock and Safe to ANYONE.Dave is BEYOND unreliable and unprofessional. My friends car is in my driveway needing new keys to be programmed and Dave has said FOUR different times he was coming to program her keys and never showed up. Not only did he tell her he would be to my house, he would not show up and he would not call. Then he would just quit answering his phone when she called to check in (mind you, she planned her day around when he was available and made sure her baby had care so she could meet him at my house). But I called and he answered no problem (probably thinking I was a new customer but really I was asking why he kept telling my friend he was coming and then not showing up or answer his phone). He of course gave me the run around, and told me he would be out THE NEXT DAY. My friend called him to confirm, he PROMISED (his words) he would call her in the morning with a time. What do you know? DIDN’T SHOW UP. And no phone call. She called him several times, NO ANSWER.I wish he would have just said no from the beginning that he wasn’t confident in his work, rather than wasting our time for almost a month.
August 23 · Erin SovodaCame to our rescue after my 11 year old got locked out and tried to pick the lock with a plastic flosser! Got inside within 5 minute once he arrived! So grateful!
September 27 · Larken JonasI had a broken entrance lock with non-standard dimensions and Dave helped me choose, install and adjust it. There was a snow storm outside, they came and they did it and I recommend it to everyone. This man knows how to do it and he is professional.
February 17 · S B
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